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Membership Services Associate- Franz Ross YMCA

Job Type
Part-time
Description

POSITION SUMMARY:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

 

ESSENTIAL FUNCTIONS:

Greet and serve members and guests

  • Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
  • Give membership and program information to walk in and phone customers.
  • High knowledge of program information at all times.
  • Conduct facility tours as needed

Answer telephones in a prompt courteous manner

  • Understand and able to use phone system.
  • Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

  • Member sign up and program registration all done correctly and in a speedy manner.
  • Enter receipt information correctly for membership and programs.
  • Be accountable for all money collected during your shift.
  • Prepare end of shift deposits and reports

Serve as Check-Point when needed

  • Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

  • Serve as liaison between members and program supervisors
  • Handle and solve member complaints
  • Make Coffee, Keep Member Lounge area tidy
  • Open and Close facility as appropriate for assigned shift
  • Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
  • Additional duties as assigned by supervisor
Requirements

QUALIFICATIONS:

  • Excellent verbal and communication skills
  • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
  • One to two years prior customer service experience
  • Professional appearance and behavior
  • Able to prioritize and meet deadlines
  • Able to maintain confidentiality
  • Positive attitude
  • Must be a self starter, with high energy and a positive attitude
  • Adhere to drug/alcohol/smoke free workplace policy

CERTIFICATIONS AND TRAINING REQUIREMENTS:

  • CPR and First Aid Certifications required
  • Completion of YMCA of the USA Child Abuse and Neglect class
  • Completion of the YMCA’s Blood Borne Pathogens training
  • Staff Safety Requirements/Cleaning Protocols
  • Additional training classes as recommended by Supervisor