Two Personal Lines Insurance Customer Service Representative (CSR) Direct Hire

Description: Manages policyholder accounts for home, auto, and umbrella insurance, focusing on policy changes, renewals, and answering coverage or billing inquiries. They deliver high-quality service, resolve complaints, and help retain clients through proactive communication. 
Key Responsibilities

• Policy Servicing: Process endorsements, renewals, and cancellations for personal lines policies.
• Customer Support: Handle phone, email, and chat inquiries regarding coverage, billing, and claims.
• Coverage Advising: Explain policy options, coverages, and limits to clients.
• Retention & Sales: Provide quotes for new or existing business and identify opportunities to round out accounts.
• Documentation: Maintain accurate client records in the Agency Management System (AMS). 

• Licensing: Property & Casualty (P&C) license is required. 220 or 440 License
• Experience: Previous experience in insurance (1-3 years preferred).
• Skills: Strong communication, attention to detail
• Education: High school diploma; an associate or bachelor’s degree is a plus