Commercial Lines Insurance Customer Service Representative (CSR)

Description: Manages existing business accounts, serves as the primary contact for clients, and handles policy changes, renewals, and certificates of insurance. They resolve billing and claim issues, educate clients about coverage, and support sales staff, all while requiring a P&C license. 
Key Responsibilities

• Account Servicing: Process endorsements, renewals, cancellations, and issue certificates of insurance, binders, and auto ID cards.
• Customer Interaction: Respond to client inquiries via phone or email, assess needs, and provide education—clients on coverages and exclusions.
• Policy Processing: Gather information for renewals, process audits, and market submissions to carriers.
• Claims Handling: Assist clients with first reports of claims, liaising with carriers to resolve issues.
• Database Management: Maintain accurate client files within the agency management system
• Sales Support: Identify cross-selling and account-rounding opportunities to expand business. 

• Licensing: Property & Casualty (P&C) license is required. 220 or 440 License required
• Experience: Previous experience in commercial lines insurance preferred.
• Communication: Strong verbal and written communication skills for client interaction.
• Technical Skills: Proficiency in MS Office and Agency Management Systems (e.g., Applied Epic, Vertafore).
• Problem-Solving: Ability to analyze coverage issues and negotiate with underwriters